Find quick answers to your questions below...

We understand that shopping online at times can be a frustrating experience. There are so many jewelry options, so much to choose from.  We at TrendToGo.com will do our best job possible to make your shopping experience ENJOYABLE, SAFE and EASY!!!

We receive new jewelry and accessories each week, and our site is updated daily so please check back often to see what is new! We have a weekly newsletter you may subscribe to from our homepage, which will inform you on our new arrivals, sales, coupon offers, and much more.
General
• Do you have a return/refund policy?
• Do you offer wholesale prices?
• Do you ship internationally?
• How can I pay for my order?
• How do I create an Account?
• How long does it take to receive the items
• I received a Tracking # and, went to the site, but the tracking says nothing. Why?
• Is your site secure?
• It has been few days and I still haven’t received my order. Where is it?
• My order came in, but it’s NOT complete. Where is my FULL ORDER?
• Where are you located?
Jewelry
• Do you make customized jewelry?
• What are the differences between, gold, diamond, and CZ carats?
• What does waitlist mean?
• What exactly are CZ stones?
• What exactly is replica jewelry?
• What if I need a different size?
• What is rhodium?
• Who wears replica jewelry?
• Why do you offer nickel-free jewelry?
• Why should I buy replica jewelry?
Jewelry Care
• Cleaning Gemstones
• Cleaning Pearls
• Cleaning Silver with Professional Tarnish Remover
• Cleaning Sterling Silver and Chemical Reactions
• Cleaning Sterling Silver Settings
• Cleaning Sterling Silver with a Matte Shine
• Cleaning Sterling Silver with Dry Baking Soda
• How do I clean my jewelry?
• Ionic Cleaners
• Using Soft Silver Polishing Cloth
Jewelry Sizing
• CZ Carat Size Chart:
• Do you carry half sizes?
• Ring Sizing Help?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping and Returns
• Shipping & Returns
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Price Match Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question about my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?


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